Company Net – Experts in Microsoft

As we start the run up to Christmas, here at Company Net we’ve been reflecting on the year past and making lots of plans for the future. 2011 has been another year of delivering fabulous customer projects, and we’re really looking forward to keeping our momentum going in the New Year, working hard to maintain the great relationships we have with our existing customers and to engage new ones. So, it is with great timing that we have received our first CSAT scores for the year.

CSAT is Microsoft’s Customer Satisfaction Index, an independently-managed survey that our clients are invited to complete to give feedback on all aspects of their experience in working with Company Net. As a Microsoft Gold Partner, we are required to participate in the CSAT annually, in order to remain within the Partner network.

Customer satisfaction is at the heart of our reputation and we believe it is directly linked to our passion and enjoyment for all our projects and our total focus on maximising the end user engagement and experience on each of them.

We therfore take these results very seriously and would like to say a particular thank you to all of our clients who have commented and participated in the survey.

You are In Great Company…..

The headline result is our outstanding NSAT (net satisfaction) score of 190, out of a possible 200. Our peer average within the Microsoft Partner Network is 163.82, so we are thrilled to be able to report such a great score.

We view the NSAT as a great measure to let us know how we’re performing for our clients in general, so this gives us an idea that we’re doing something right. We also know that it’s a reflection of working with great customers and nurturing great relationships, and it’s these relationships that we’re really proud of.

Setting the bar so high means that we work even harder to exceed your expectations in every engagement that we have with our customers.

We do all our work with a carefully selected, range of brilliant and creative partners who provide specialist knowledge and specific toolsets to add to our core expertise. Our partners are a vital part of our success and we thank them heartily for their contribution, support and great “craic”.

Here’s a screenshot from our CSAT report:

Microsoft Partner CSAT Index

https://mspp.tns-online.com/MSPortal/Home/Dashboard.aspx

Screen clipping taken: 09/12/2011 15:16

The CSATs also showed us that 90% of our clients surveyed awarded us the maximum possible overall satisfaction rating and 100% said that they would recommend us to a friend or colleague who was looking for technology products, services or support. All of our clients who completed the survey stated that they felt that using Company Net, as opposed to other companies offering similar solutions, provided their organisation with competitive advantage.

2011 has seen us working across a number of industries with a range of clients, both new and long-standing, and in the private and public sectors. New clients this year have included Cairn Energy and Howden Group, while we’ve continued existing work with companies such as Disney, Tesco Bank, Miller Homes and Coca-Cola Enterprises. In the public sector, we have recently begun an engagement with sportscotland and have been able to support HMIe through its transition into Education Scotland. We’ve also been able to utilise Microsoft’s Campus Agreement to unlock value for academic institutions, having begun an implementation for Heriot-Watt University and continued to work with and support the University of Aberdeen and Stevenson College

Andy Hamilton, MD of Company Net, commented…”Our CSAT results this year are very pleasing. I believe passionately in striving for excellence in our customer service delivery as our customers all face enough pressure in delivering their own products and services. When our customers deal with Company Net for a particular project, our staff is committed to making the engagement as creative, efficient and enticing as possible. That way we can deliver solutions which ease the pressure for our customers in such uncertain times. I would like to thank all my colleagues at Company Net and all of our partners for working together to achieve this brilliant milestone, but more importantly for ensuring that our customers have received such top quality service. This is something we will build on, never resting in our quest to marry the best technology with the best customer engagement, to deliver High Impact solutions that make a difference, thank you”

We’re ending 2011 on a high, but we won’t be resting on our laurels. Onwards and upwards in 2012!

We would love to talk to you and help you decide upon a perfect solution, please contact ContactUs@company-net.com if you have any requirements for Intranets, Document Management, Collaboration, ECM, Business Process Improvement based on Microsoft SharePoint, Dynamics CRM, .net, Office 365 or CRM 2011 Online technologies.